1
00:00:00,600 --> 00:00:03,313
Start with the calls assigned to you.

2
00:00:03,313 --> 00:00:06,413
Open Call plans and look at today's queue.

3
00:00:06,413 --> 00:00:10,897
Choose an item to see the contact details and previous notes.

4
00:00:10,897 --> 00:00:14,053
Check why you are calling before you begin.

5
00:00:14,053 --> 00:00:17,485
This gives you the context for the conversation.

6
00:00:17,485 --> 00:00:22,024
After the call, record the result so the next step is clear.