1
00:00:00,600 --> 00:00:04,356
Record the result while the conversation is fresh.

2
00:00:04,356 --> 00:00:08,289
Open the call item and choose to log the outcome.

3
00:00:08,289 --> 00:00:13,747
Select what happened, choose the matching result, and add a useful note

4
00:00:13,747 --> 00:00:15,332
about the conversation.

5
00:00:15,332 --> 00:00:18,618
Save the entry and check it on the item.

6
00:00:18,618 --> 00:00:22,785
Your next call can then start with the right context.