Emma has asked about renting a two-bedroom condo. Her contact tells us who she is; a lead records the enquiry we need to follow. Open Leads and create a new lead. Choose Tenant because she wants to rent, then link Emma's saved contact. Use the quick form to add the required rental details: her budget, preferred area, property type, and timing. Check the assigned agent, then save. Open the record and confirm the details and starting stage. Emma's enquiry now has a clear place in the pipeline, ready for the team to work on.