Emma has confirmed the viewing for tomorrow at ten. Record that progress on her lead. Open Activity and add a short note with the agreed time and any useful detail. Save it, then move the lead to 'Viewing arranged' in your agency's pipeline. Return to Tasks and complete 'Confirm Emma's viewing', because that confirmation is now done. The viewing itself is still ahead. Check the new stage and the saved activity. The stage tells your team where the enquiry stands, while the history explains what was agreed. Keep both current as the enquiry moves forward.