Bookings

Bookings lists every reservation, whichever channel it came from.

Finding a booking

The list is split into:

Segment	What's in it
Upcoming	Confirmed stays that haven't ended
Requests	Booking requests from your website, waiting for you to Accept or Decline
From email	Bookings Propool found in your connected email, for you to confirm
Past	Stays that have ended
Cancelled	Cancelled bookings

Getting a guest ready

Each upcoming stay shows three checks: ID · paid · messaged. From the booking you can:

• Ask for ID — request the guest's identification
• Payment link — send a link so the guest can pay
• Send message — write to the guest

Payments

For bookings you take directly, you can send a payment link, mark a booking Paid, or mark it Refunded.

Adding a booking yourself

Choose Add booking for a direct booking, or for an Agoda booking made before you connected Agoda. It blocks the nights in the calendar straight away.

Cancelling

For a booking you added yourself, open it and choose Cancel. The nights reopen for booking once your channels confirm the change, and there is no undo. A booking that came from a channel is changed or cancelled on that channel.