Support & bug reports

Ask for help in the app

Open Help from the menu:

• New request — describe the problem and send it to our team.
• Your requests — follow up on what you've sent. Each request shows where it stands: Submitted, In review, Waiting for you, Resolved or Closed.

Report a bug

In Help, choose Submit a bug. Give it a short title and describe what you did, what you expected and what happened instead. Screenshots help — attach them to the report.

Email us

Write to hello@propool.ai. Include:

• your workspace name
• the device and browser you use
• for the mobile app, the app version and web version shown in Settings

Please don't send passwords, access tokens or guests' private documents.

Talk to us

Want a walkthrough with your own properties? Schedule a call from our website.

Privacy and account deletion

See our privacy policy and support page for account and data deletion requests.