Inbox

Inbox brings your conversations into one place: WhatsApp, Instagram, Telegram, rental guest messages and email. Admins and agents can use it.

Connecting accounts

Admins connect messaging accounts under Settings → Connections → Messaging, and email under Settings → Connections → Email accounts. Guest messages from connected rental channels appear under Rentals.

Finding conversations

Filter by channel with the tabs at the top — All, WhatsApp, Instagram, Telegram, Rentals and Email — and by team. For email, pick the inbox and choose between All and Contacts.

To start a new chat, enter a phone number.

Replying

• Attach files, photos, videos and documents, up to 5 files from your asset library, a contact card — or share a property from your Inventory.
• Translate a message, or your reply before you send it.
• Forward a message to up to 3 other conversations.

For your guests' safety, Propool won't send messages containing card numbers through a booking channel.

Response times

Each conversation is either Waiting on us, Waiting on customer or Not tracked. When a reply is due, a countdown shows how long is left — Due in 3h, Due soon, Overdue by… — and Breached once the target has passed.

Admins set the targets for each channel: which team responds, the reply target, an automatic acknowledgement, and business hours.