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Connect Airbnb, Booking.com & Agoda ​

Each channel connects with your own account on that channel. Admins manage connections under Settings → Connections → Short-term rentals; each unit's channels are connected from its channel rows in Inventory.

How connecting works ​

Choose Add a channel and Propool walks you through five steps:

  1. Pick channel
  2. Before you start — what you need ready for that channel
  3. Channel details — your account or property ID
  4. Match your listing — which channel listing is which unit
  5. Confirm & connect

Connections are either full sync — rates, availability and bookings — or availability only.

Instant booking only

Bookings from channels are accepted as instant bookings. Booking requests that you approve on the channel aren't supported yet.

Airbnb ​

  1. Choose Airbnb and sign in to Airbnb in the new tab that opens, then authorize Propool.
  2. Read What changes when you connect, then match each listing to a unit.

When a listing is connected, Airbnb's own editor closes for that listing, and Propool's prices and availability replace Airbnb's. This applies to the connected listing only, and you can undo it by disconnecting. Remove any other channel manager or imported calendar from the listing first.

Booking.com ​

Before you start, you need:

  • A property that is approved and live in the Booking.com extranet. New properties can take a few days to be approved.
  • The XML Service Agreement signed in the extranet — Booking.com sends a code to the property's phone.
  • Your numeric property ID.

In the extranet, under Connectivity provider, search for Channex and select it. Then finish the steps in Propool.

Agoda ​

Before you start:

  1. In Agoda YCS, turn on Channel Manager and select your provider.
  2. Have your hotel ID ready.

Bookings made before you connect

Bookings a channel sold before you connected don't come through. Add those to Bookings yourself so the calendar is complete. Agoda also doesn't offer guest messaging through a channel manager.

For a platform without a direct connection, connect with a calendar link (iCal). Only dates are exchanged — which nights are booked — not prices or guest details.

When something goes wrong ​

A unit showing Needs attention or Not syncing in Inventory has a problem on a channel. Open the unit to see what the channel reported. If it isn't clear, contact support.