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Reply to a client ​

Inbox · 30 seconds · Agents and admins

Keep a client's enquiry and your reply together in the same conversation.

The video has English narration and visible captions. It uses fictional clients in a demo workspace.

Try it ​

  1. Open Inbox and choose the client's conversation.
  2. Read the latest message and the earlier context.
  3. Write a clear reply in the message box.
  4. Check the details, then send.
  5. Confirm that your reply appears in the same conversation.

In this example, Emma asks about a two-bedroom condo. The agent replies with a proposed viewing time.

Transcript ​

Reply to a client in Propool. Open Inbox and choose a conversation. Read the latest message, then write a clear reply in the box below. Check the details before you send. Your reply appears in the same conversation, keeping the client's questions and your answers together. That's one simple way to keep your agency's conversations organised.