Mark a conversation unread

Inbox · 30 seconds · Agent

The thread is marked for your attention.

English narration and visible captions. The tutorial uses fictional people and records in a demo agency.

Try it

1. Choose the conversation you want to return to.
2. Open Conversation actions and choose Mark as unread.
3. Check the unread indicator in the list.
4. Use a task when you need a due date; marking unread helps you notice the conversation again.

Transcript

If you need to come back to a conversation, mark it as unread. Open the conversation's menu and choose Mark as unread. The unread indicator helps you spot it again in your list. Use a task when you need a dated follow-up; marking unread simply keeps the conversation easy to notice.

Files

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• English captions (WebVTT)
• English captions (SRT)
• Transcript
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