Find a conversation

Inbox · 30 seconds · Agent

You can return to the right client's thread.

English narration and visible captions. The tutorial uses fictional people and records in a demo agency.

Try it

1. Open Inbox and use Search conversations.
2. Search by the client’s name and open the matching conversation.
3. Check the latest message and the earlier context.
4. Clear the search to return to the full conversation list.

Transcript

Find a client's conversation without scrolling through every message. Open Inbox and use the search field to look for their name. Choose the matching conversation, then check the latest message and the earlier context. When you are finished, clear the search to return to your full conversation list.

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