Review and accept a website request

Bookings · 45 seconds · Agents and admins

Review a request, check its nights and verify the resulting confirmed stay.

English narration and visible captions. The tutorial uses fictional people and records in a demo agency.

Try it

1. In Reservations, open the website request and review its guest, property, dates and amount.
2. This example is 25 → 28 October, three nights. Open the property’s Calendar and check those nights before deciding. A request does not hold them.
3. Return to the reviewed request and choose Accept. Wait for the result and check that the status is Confirmed. If acceptance is refused, read the result and resolve it before proceeding.
4. Check the Calendar: 25–27 October is reserved; 28 October is check-out.
5. Review payment and arrival readiness. Accepting a request does not mark payment, guest ID or messages complete.

Transcript

In Reservations, open the website request. Check the guest, property, dates and amount. Hannah requests October twenty-five to twenty-eight: three nights. A request does not hold availability. Check the property's Calendar before deciding. Return to the request and choose Accept. Wait for the saved result, then check the Confirmed status. The calendar now reserves the twenty-fifth through the twenty-seventh; the twenty-eighth is check-out. Payment and arrival preparation still need attention.

Files

• Open the video
• English captions (WebVTT)
• English captions (SRT)
• Transcript
• All video tutorials